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La política turística en México desde el modelo de calidad total : un reto de competitividad

Magaña Carrillo, Irma - In: Economía, sociedad y territorio : EST 9 (2009), pp. 515-544

Persistent link: https://www.econbiz.de/10003968743

Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings

Otero-Neira, Carmen; Padin, Carmen; Sosa Varela, Juan Carlos - In: International journal of quality and service sciences 8 (2016) 1, pp. 17-37

Persistent link: https://www.econbiz.de/10011558917

An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals

Sosa Varela, Juan C.; Magaña Carrillo, Irma; Padin, Carmen - In: International journal of pharmaceutical and healthcare … 8 (2014) 3, pp. 248-264

Persistent link: https://www.econbiz.de/10010424182

Balancing reactions and actions between service receivers and service providers to resolve service failures

Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41

Persistent link: https://www.econbiz.de/10013198109

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Carrillo, Irma Magaña; Svensson, Göran; Neira, María … - In: International Journal of Quality and Service Sciences 11 (2019) 3, pp. 378-394

Purpose: The purpose of this paper is to test a research model based on the cause-and-effect relationships between perceived justice, service satisfaction and behavioral intention. Design/methodology/approach: This paper is based on a questionnaire survey with service receivers in the Mexican...

Persistent link: https://www.econbiz.de/10012071722