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An exploratory study of CRM implementation in Taiwan's banking industry

Lin, Cho-Pu; Huang, Yann-Haur; Chen, Chien-Ting; Chang, … - In: International journal of business innovation and research 4 (2010) 1/2, pp. 48-64

Persistent link: https://www.econbiz.de/10003953745

An exploratory study of CRM implementation in Taiwan's banking industry

Lin, Cho-Pu; Huang, Yann-Haur; Chen, Chien-Ting; Chang, … - In: International journal of business innovation and research 4 (2010) 1/2, pp. 48-64

Persistent link: https://www.econbiz.de/10009883468

An exploration on the development of the IT management system in Taiwan's banking industry : from the marketing perspectives

Lin, Cho-pu; Huang, Yann-haur; Chen, Chien-ting; Chang, … - In: Review of business information systems 13 (2009) 1, pp. 71-79

Persistent link: https://www.econbiz.de/10009885733

An empirical study of IT development in the banking industry of Taiwan

Lin, Cho-pu; Chang, Hsing-yun; Lin, Yen-ting; Yang, Wen-hui - In: International business and economics research journal 8 (2009) 2, pp. 89-97

Persistent link: https://www.econbiz.de/10009894780

Measuring service quality and customer satisfaction : an empirical study in the senior-care organizations in rural areas of Central Taiwan

Chiu, Chan-chien; Chen, Wei-chiang; Chang, Hsing-yun - In: International journal of management and marketing … 3 (2010) 2, pp. 65-74

Persistent link: https://www.econbiz.de/10009896970

Measuring Service Quality and Customer Satisfaction : An Empirical Study in the Senior-Care Organizations in Rural Areas of Central Taiwan

Chiu, Chan-Chien; Chen, Wei-Chiang; Chang, Hsing-Yun - 2010

With rapid aging of the Taiwan population, the senior-care market has been growing in rural areas of Taiwan. Competition among senior care market players also soared in the past decade and consumers have been demanding better quality performances. This has forced the Senior Care Organizations...

Persistent link: https://www.econbiz.de/10014191752