Despite long‐standing interest in the quality movement by marketing scholars, marketing managers have not seized … opportunities to provide leadership as the quality movement has centered attention on customer satisfaction. Significant corporate … investments in quality programs suggest that the recent revision of the ISO 9000 standards to focus on collection and use of …

processes Taiwanese consumers engage in when determining their quality evaluation. The results lend further support to the … existence of a relationship between culture and service quality evaluation. Practical implications – The paper has consequences … at a macro level for global strategy formulation and at a micro level for service quality measurement. Originality …

respect to international brand names, COO and intrinsic quality differences. Design/methodology/approach – Within subject … brand name or a particular level of physical quality. Novices, for both products used COO as a halo regardless of brand name … and physical quality. Research limitations/implications – International brand names are used in a more analytical manner …

its applications for Industry 4.0, such as Maintenance 4.0, Quality 4.0, Logistics 4.0, Manufacturing 4.0, Sustainability …

Seeks to compare the quality management practices in three different countries: USA, India and China. For this research … various constructs representing quality management practices and quality results were conceptualized. A questionnaire survey … among the three countries with respect to quality practices.  …

levels of importance on improving product quality, reducing manufacturing leadtimes, reducing per unit production costs and … interdependent dimensions: technical/operational objectives, total quality management‐based objectives, and business or marketing …

Efficient techniques of information collection and analysis are essential to all quality and productivity improvement … studies. Most established concepts of quality control are passive in nature, intended more for the maintenance of the status …

standard. At the same time, the marketplace has become less tolerant of poor‐quality products and hidden maintenance costs … ongoing for the purpose of developing international quality standards. Also proposes an eight‐step framework that puts all 29 … management. Warns, however, that becoming ISO 9000 registered is only the first step to achieving consistent software quality.  …