Purpose – The purpose of this paper is to examine the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and its impact on organisational performance (OP). The paper further investigates the impact of TQM implementation on OP, both in the presence...

Purpose – The purpose of the paper is to explore the impact of total quality management (TQM) factors on performance dimensions of service companies. Design/methodology/approach – A research project was designed in the Spanish services sector. Companies that had already participated in...

Purpose – The purpose of this paper is to identify and address the underlying causes of costly quality/ethical problems that have prevented companies to achieve and sustain excellence. More broadly, the study has leveraged data from multiple sources to determine root-cause issues and propose a...

Purpose – The purpose of this paper is to improve the understanding of how organisations successfully deploy business excellence (BE) by comparing the tools and strategies implemented by organisations at different levels of BE maturity. Design/methodology/approach – The study used a...

Purpose The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM...

Purpose – The Japanese have had a phenomenal impact on the world's market using 5 “S” and total quality management (TQM) philosophy. Though Indian companies also claim to follow these philosophies, however India has not been able to make substantial s in this regard. India has been ranked...

Examines six issues to decide whether total quality management (TQM) concepts can improve the effectiveness of company‐wide financial activities, i.e. the finance function. These issues address the basic role of a central finance department; TQM concepts in specific financial processes...

Purpose – This paper aims to present and discuss the current state of quality‐improvement activities in Swedish companies. The paper focuses on the drivers for quality improvement; types of approaches, tools and techniques, and organizational aspects influenced by quality improvement; and...

Purpose – The purpose of this paper is to offer a rationale for the epistemological and ontological development of total quality management (TQM) utilising action modalities. The ability to harness and transfer knowledge is a key attribute of research‐led universities, and a factor which is...

Purpose The purpose of this study is to determine the main total quality management (TQM) factors adopted and the respective results achieved by local authorities – municipalities. Determining the degree to which TQM influences the respective results is also an aim of the present study....