Purpose – The purpose of this paper is to examine the relation between chief executive officer (CEO) compensation and firm performance proxied by efficiency estimated from data envelopment analysis (DEA) of the US property‐liability (P&L) insurance industry. Design/methodology/approach –...

Purpose – The purpose of this article is to empirically test the impact of supply‐chain management (SCM) capabilities on business performance so as to determine to what degree customer‐oriented SCM issues influence competitive position and organizational performance....

Purpose – The purpose of this paper is to examine the perceived impact of outsourcing on customer service management. Design/methodology/approach – The examination was conducted via a survey on 124 companies in Malaysia. Using the framework from Elmuti, factors manifesting customer service...

Purpose – This paper aims to investigate how to improve business service quality (BSQ) in an e‐commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e‐commerce environment. Design/methodology/approach – The paper examines BSQ along four...

Purpose – This paper aims to simultaneously examine the impact of three types of supply chain integration (SCI) on three types of company performance from the perspective of organizational capability. Design/methodology/approach – Using data collected from 617 companies in China and the...

Purpose – This study aims to explain how supply chain alignment, which remains a major challenge for supply chains, can be achieved and its implications for business performance (BP) by testing the strengths of the relationships between previously identified enablers, supply chain alignment...

Purpose – Improvement of reverse supply chains requires accurate and timely information about the patterns of consumption. In the consumer context, the ways to generate and access such use-visibility data are in their infancy. The purpose of this study is to demonstrate how the Internet of...