Desir, Darlene R.; Khanfar, Nile M.; Harrington, Catherine - In: Journal of Management and Strategy 2 (2011) 2, pp. 23-27
Delivering superior customer service is as important as delivering superior patient care. To survive in this economy, organizations need to differentiate themselves from their competitors. They need to have customer feedback in order to implement the strategies needed to increase organizational...
