Kacprzak, Agnieszka; Dziewanowska, Katarzyna - In: Journal of Services Marketing 35 (2020) 2, pp. 182-200
Purpose: Poland’s political and economic transition of 1989 resulted in a cultural trauma experienced by consumers, which has influenced their perception of the retail experience. However, younger Polish consumers can remember neither communism nor the transition period. Therefore, this study...