The 2000 version of ISO 9000 is very exciting for quality practitioners because it embraces the principles of quality management that have received wide acceptance because of the publicity of the various National Quality Awards that are models based on these tenets. However, there are potential...

Predicts a major role for quality in the business world of the twenty‐first century. Considers a broad range of developments such as the possible advances in online business, increased coverage of quality issues in higher education, and developments in tools aimed at facilitating the...

To be competitive in the future, companies will need to achieve three times the productivity with only one third of the number of people. Organizations must appreciate the increases in profit and productivity that can accrue from selecting and recruiting talented performers. The system of...

Suggests that creating and managing today′s and tomorrow′s key players consists fundamentally of three aspects. First, they have to be recruited effectively in order to provide an organization with the best possible person for the job. Second, they have to be trained and developed, because...

Examines traditional styles of leadership in the light of the new challenges and changes of the 1990s. Proposes that they are becoming more and more inappropriate and gives a check‐list for a new and more appropriate leadership. Concludes that we ought to be developing a leadership approach...