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Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.; Eigbe, Oserere E. - In: International journal of services, economics and management 9 (2018) 3/4, pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
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Exploring the effects of service quality, shipping cost, brand and attitude on consumer’s intentionto choose express courier services in e-commerce
Muljono, Wiryanta; Setiyawati, Sri - In: Journal of marketing and consumer behaviour in emerging … (2019) 1, pp. 42-57
The growth of e-commerce has highlighted the importance of express courier service (ECS). We empirically study consumer …'s choice of ECS in purchasing goods online. This research aims to examine the effect of service quality (SQ), shipping cost … cost and the attitude towards choosing a courier service. However, the analysis indicates that brand has an influence on …
Persistent link: https://www.econbiz.de/10012199086
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Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed; Sparrow, John - In: International journal of business innovation and research 3 (2009) 6, pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
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Markenführung bei TNT : ohne die Mitarbeiter läuft nichts!
Kraus, Thomas; Seifert, Jürgen; Blankenfeldt, Lutz - In: Internal Branding : wie Sie Ihre Mitarbeiter zu …, (pp. 133-151). 2007
Persistent link: https://www.econbiz.de/10003555007
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An examination of the determinants of service quality in the Chinese express industry
Zhuo, Jun; Wei, June; Liu, Lai C.; Koong, Kai S.; Miao, … - In: Electronic markets : the international journal on … 23 (2013) 2, pp. 163-172
Persistent link: https://www.econbiz.de/10009750446
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
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Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng; Shyu, Wen-Hwa; Yeh, Chun-Tsen; Tingg, Pi-Hui - In: Journal of air transport management 55 (2016), pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
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Parcel delivery using the hyperconnected service network
Orenstein, Ido; Raviv, Tal - In: Transportation research / E : an international journal 161 (2022), pp. 1-19
Persistent link: https://www.econbiz.de/10013275954
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Why customers intend to use express delivery services
Setiyawati, Sri; Haryanto, Budhi - In: Inventi impact: supply chain & logistics (2017) 2, pp. 69-94
Persistent link: https://www.econbiz.de/10011754169
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Managing customer experience dimensions in B2B express delivery services for better customer satisfaction : a PLS-SEM illustration
Cepeda-Carrión, Ignacio; Alarcon-Rubio, David; … - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 886-912
Persistent link: https://www.econbiz.de/10014331847