Purpose – Over the past 20 years, heritage inventories in Flanders (Belgium) have evolved from printed books to digital inventories. The purpose of this paper is to look at this evolution and highlight the interaction between the system and its users. Design/methodology/approach – After a...

Purpose – The purpose of this paper is to test a measurement system with performance indicators to improve organizational learning about crisis communication by public organizations enhancing public safety in large scale emergencies. The tool can be used to conduct a preparedness audit or to...

Purpose – The purpose of this paper is to study the role of misleading experiences, and how decision‐makers' experience can sometimes lead them to think they are right when they are really wrong. Design/methodology/approach – Literature was reviewed in neuroscience, cognitive psychology...

Purpose – The purpose of this paper is to develop a model that incorporates the effect of rejection cost on optimal maintenance planning decisions. Such a model will help in further modelling the interrelationships between preventive maintenance and quality control policy....

Describes an effort to explore the relationship between objective measures of product quality and country of origin. Consumers Union ratings of automobile maintenance performance are used as objective quality measures. Effects were examined when considering three different functions: location of...

PSA's plant in Sochaux began building the Peugeot 307 last year, using a brand new body shop where the role of robots is not only to automate processes but also to ensure that production targets are met. This article outlines how the new body shop operates and the functions that robots undertake.

Hozelock is a major user of plastics in its garden equipment products, and since flotation in 1993, has spent £26 million on new facilities at its Aylesbury moulding plant and its Birmingham assembly plant and warehouse. Investments have included new injection moulders with robot take‐out on...