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Guide to quality control
Ishikawa, Kaoru - 1990 - 2. rev. ed., ed. for clarity, 7. print.
Persistent link: https://www.econbiz.de/10004075512
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10004076032
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Principles of quality control
Banks, Jerry - 1989
Persistent link: https://www.econbiz.de/10004076382
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Quality through design : experimental design, off-line quality control and Taguchi's contributions
Logothetis, Nickolas; Wynn, Henry P. - 1989
Persistent link: https://www.econbiz.de/10004082006
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Tools and methods for the improvement of quality
Gitlow, Howard (contributor) - 1989
Persistent link: https://www.econbiz.de/10004082194
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Quality control
Besterfield, Dale H. - 2009 - 8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10004908307
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Systeme der externen Qualitätskontrolle im Berufsstand der Wirtschaftsprüfer : Eine spieltheoretische Betrachtung
Gabor, Günther - 2006
Persistent link: https://www.econbiz.de/10004909769
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Developing effective internal evaluation
Love, Arnold J. (contributor) - 1983
Persistent link: https://www.econbiz.de/10004913677
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Lean six sigma service : a guide to green belt certification and bottom line improvement
Taylor, Gerald M. - 2009
Persistent link: https://www.econbiz.de/10004927169
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Collaborative process improvement : with examples from the software world
Yeakley, Celeste Labrunda; Fiebrich, Jeffrey D. - 2007
Persistent link: https://www.econbiz.de/10004927694