//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
All Anglos are alike? : a stud...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
50
Konsumentenverhalten
44
Relationship marketing
25
Beziehungsmarketing
23
Dienstleistungsqualität
19
Service quality
19
Social marketing
17
Customer satisfaction
16
Kundenzufriedenheit
16
Services marketing
15
Corporate culture
13
Retail trade
13
Einzelhandel
12
Social Marketing
12
Marketing management
11
Market orientation
10
Marketingmanagement
10
Emotion
9
United Kingdom
9
Großbritannien
8
HF Commerce
8
Retailing
8
Arbeitsverhalten
7
Australia
7
Australien
7
Beschwerdemanagement
7
Brand management
7
Complaint management
7
Dienstleistung
7
Dienstleistungsmarketing
7
Markenführung
7
Online retailing
7
Online-Handel
7
Unternehmenskultur
7
Work behaviour
7
Coronavirus
6
Customer service
6
Customers
6
Kundenservice
6
Marketing
6
more ...
less ...
Online availability
All
Undetermined
149
Free
25
Type of publication
All
Article
318
Book / Working Paper
15
Type of publication (narrower categories)
All
Article in journal
111
Aufsatz in Zeitschrift
111
research-article
32
Aufsatz im Buch
8
Book section
8
Lehrbuch
6
viewpoint
6
back-matter
5
Textbook
4
case-report
4
Case study
3
Collection of articles of several authors
3
Congress Report
3
Fallstudie
3
Reprint
3
Sammelwerk
3
conceptual-paper
3
Conference paper
2
Konferenzbeitrag
2
review
2
Aufsatzsammlung
1
Glossar enthalten
1
Glossary included
1
non-article
1
more ...
less ...
Language
All
English
206
Undetermined
124
German
3
Author
All
Harris, Lloyd C.
192
Russell-Bennett, Rebekah
140
Ogbonna, Emmanuel
63
Daunt, Kate L.
18
Previte, Josephine
18
Baron, Steve
16
Zainuddin, Nadia
15
Letheren, Kate
13
Mulcahy, Rory
12
Piercy, Nigel F.
9
Fisk, Raymond P.
8
Parkinson, Joy
8
Reynolds, Kate L.
8
Drennan, Judy
7
Goode, Mark M.H.
7
Rosenbaum, Mark Scott
7
He, Hongwei
6
McAndrew, Ryan
6
Armstrong, Gary
5
Dagger, Tracey
5
Ezeh, Chris
5
Härtel, Charmine E. J.
5
Kotler, Philip
5
Leo, Cheryl
5
Mulcahy, Rory Francis
5
Worthington, Steve
5
Andrews, Lynda
4
Coote, Leonard V.
4
Gallegos, Danielle
4
Glavas, Charmaine
4
Keeffe, Dominique A.
4
McColl-Kennedy, Janet R.
4
O'Malley, Lisa
4
Rosenbaum, Mark S.
4
Tombs, Alastair
4
Whittaker, Lucas
4
Wirtz, Jochen
4
Beetles, Andrea C.
3
Chell, Kathleen
3
Crane, Andrew
3
more ...
less ...
Institution
All
Pearson Studium
3
Published in...
All
The journal of services marketing
30
Journal of Services Marketing
27
European journal of marketing : EJM
19
Journal of marketing management : MM
16
European Journal of Marketing
15
Journal of business research : JBR
15
Journal of Social Marketing
8
Journal of Business Research
7
Journal of retailing
7
Journal of retailing and consumer services
7
Journal of Service Theory and Practice
6
Australasian marketing journal
5
Health marketing quarterly
5
The service industries journal
5
British journal of management : BJM
4
Business horizons
4
Journal of Management Studies
4
Journal of management studies : JMS
4
Long range planning : LRP ; international journal of strategic management
4
Employee relations
3
Human resource management journal
3
Journal of Organizational Change Management
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of organizational change management
3
Journal of service management
3
Journal of service theory and practice
3
Management Decision
3
Management decision : MD
3
Marketing intelligence & planning
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
The Service Industries Journal
3
Annals of tourism research : ATR ; a social sciences journal
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Service Management
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
Journal of marketing education : JME
2
Journal of nonprofit & public sector marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of world business : JWB
2
more ...
less ...
Source
All
ECONIS (ZBW)
133
OLC EcoSci
89
Other ZBW resources
73
BASE
21
RePEc
17
Showing
51
-
60
of
333
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Journal of service management
34
(
2023
)
3
,
pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
Saved in:
52
The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea
;
Russell-Bennett, Rebekah
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 770-805
Persistent link: https://www.econbiz.de/10014338204
Saved in:
53
Mapping the deepfake landscape for innovation : a multidisciplinary systematic review and future research agenda
Whittaker, Lucas
;
Mulcahy, Rory
;
Letheren, Kate
; …
- In:
Technovation : the international journal of …
125
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014487430
Saved in:
54
SDG editorial: improving life on planet earth : a call to action for service research to achieve the sustainable development goals (SDGs)
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
;
Fisk, Raymond P.
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 145-152
Persistent link: https://www.econbiz.de/10014473604
Saved in:
55
SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework
Russell-Bennett, Rebekah
;
Polonsky, Michael J.
;
Fisk, …
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 172-189
Persistent link: https://www.econbiz.de/10014473614
Saved in:
56
Special issue: opportunities in the new service marketplace
Russell-Bennett, Rebekah
(
ed.
);
Rosenbaum, Mark S.
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10013407402
Saved in:
57
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
58
Editorial: research priorities in the new service marketplace
Rosenbaum, Mark
;
Russell-Bennett, Rebekah
; …
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1009-1014
Persistent link: https://www.econbiz.de/10013410759
Saved in:
59
A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability
Raciti, Maria M.
;
Russell-Bennett, Rebekah
;
Letheren, Kate
- In:
Journal of marketing management : JMM ; journal of the …
38
(
2022
)
11/12
,
pp. 1137-1177
Persistent link: https://www.econbiz.de/10013466503
Saved in:
60
An identity-based model explaining online donor appreciation
Chell, Kathleen
;
Mortimer, Gary
;
Masser, Barbara M.
; …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10014228869
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->