Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or...

Purpose. Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little attempt has been made to explore how performance results in cross-sectional research may be attributed to different...

In recent years, an increasing number of organisations are obtaining ISO accreditation. Although ISO accreditation may reflect an organisation's pursuit of a quality-focused business strategy and a commitment to quality management practices, ISO accreditation may merely be a response to external...