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Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.; Morgan, Neil A.; Fornell, Claes - In: Journal of marketing 77 (2013) 5, pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
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The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly; Scott-Halsell, Sheila; Roseman, Mary - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
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Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej - In: Olsztyn economic journal 8 (2013) 2, pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
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Consumer satisfaction on online services in Kosovo
Beqaj, Besim; Krasniqi, Arta; Beqaj, Valon - In: Zagreb international review of economics & business 22 (2019), pp. 39-53
Persistent link: https://www.econbiz.de/10012599067
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Total market orientation, customer value, and market performance from a dual perspective
Tournois, Laurent - In: The journal of applied business research 29 (2013) 4, pp. 1157-1173
Persistent link: https://www.econbiz.de/10009777592
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Pillars of customer retention : an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention
Almohaimmeed, Bader - In: Serbian journal of management : an international … 14 (2019) 2, pp. 421-435
Persistent link: https://www.econbiz.de/10012139152
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Antecedents of tourism destination image and customer satisfaction in tourism industry
Teviana, Tengku; Ginting, Paham; Lubis, Arlina Nurbaity; … - In: European research studies 20 (2017) 3A, pp. 435-445
Persistent link: https://www.econbiz.de/10012219046
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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The effect of digital marketing strategy on customer and organizational outcomes
YachouAityassine, Fatima Lahcen; Al-Ajlouni, Mahmoud … - In: Marketing i menedžment innovacij : m&mi 13 (2022) 4, pp. 45-54
Persistent link: https://www.econbiz.de/10014249957
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Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396
Persistent link: https://www.econbiz.de/10013367345