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Customer Satisfaction and Customer Loyalty : A Correlational Study on the Telecommunications Sector in Egypt

Nafei, Wageeh A. - 2019

employees at the Telecommunications sector in Egypt. Out of the 290 questionnaires that were distributed to employees at the … Telecommunications sector in Egypt, 250 usable questionnaires were returned, a response rate of 86%. Multiple Regression Analysis (MRA … relationship between CS and CL at the Telecommunications sector in Egypt. CS significantly influenced CL. The finding reveals that …

Persistent link: https://www.econbiz.de/10012867040

Identifying the critical success factors of telecom switching barriers using the AHP

Jacob, Reuban; Subramoniam, Suresh - In: Global business review 22 (2021) 3, pp. 767-779

Persistent link: https://www.econbiz.de/10012591413

Customer experience in the telecommunications industry : assumptions and perspectives

Chorvatova, Bianka; Miklosik, Andrej - In: Business threats and opportunities in the Western Balkans, (pp. 30-44). 2021

Persistent link: https://www.econbiz.de/10013186610

A Study of Customer Apprehension for Service Quality in Telecom Services in Jaipur Region (With Special Reference to Airtel and BSNL Customers in Rajasthan)

Meel, Dr. Pankaj - 2021

The study was steered to scrutinize the service quality in the telecom sector because in the existing strenuous broadband market, the continuation of wireline telecom sector banks on the service quality rendered to the purchaser that obliges as a key tool for contention. Though there befall...

Persistent link: https://www.econbiz.de/10013211194

Customer churn analysis through artificial neural networks in Turkish telecommunications market

Altas, Dilek; Gülpinar, Vildan - In: International journal of economic perspectives : IJEP 7 (2013) 4, pp. 63-80

Persistent link: https://www.econbiz.de/10011587005

Customer acquisition and retention spending : an analytical model and empirical investigation in wireless telecommunications markets

Min, Sungwook; Zhang, Xubing; Kim, Namwoon; Srivastava, … - In: Journal of marketing research : JMR 53 (2016) 5, pp. 728-744

Persistent link: https://www.econbiz.de/10011650386

The asymmetric impact of customer information portability on service competition : evidence from the global wireless industry

Wei, Xiahua; Zhu, Kevin - In: Production and operations management : the flagship … 27 (2018) 5, pp. 839-858

Persistent link: https://www.econbiz.de/10011970011

Customer churn prediction in telecommunication industry using data certainty

Amin, Adnan; Al-Obeidat, Feras; Shah, Babar; Adnan, Awais; … - In: Journal of business research : JBR 94 (2019), pp. 290-301

Persistent link: https://www.econbiz.de/10011947415

Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service

Rajeswari, S.; Srinivasulu, Yarlagadda; Thiyagarajan, S. - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 181-194

Persistent link: https://www.econbiz.de/10011656371

Evaluation of Customer Service and Retention; A Comparative Analysis of Telecommunication Service Providers

Ogunnaike, Olaleke - 2017

For a product to receive complete loyalty depends not only on the quality of the product but also on the satisfaction derived from such product. All three, loyalty, quality and satisfaction are significant factors that show how effective the customer service of an organization is. When customer...

Persistent link: https://www.econbiz.de/10012946228