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Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun; Liu, Hongbo; Shin, Hyejo Hailey; Ji, Haipeng - In: Tourism management : research, policies, practice 101 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
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The effects of social media posts' characteristics on customer engagement : evidence from WeChat
Xu, Yue; Chen, Weiping; Ow, Terence T. - In: Information & management : the internat. journal of … 60 (2023) 7, pp. 1-19
Persistent link: https://www.econbiz.de/10014434728
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Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga; Oliveira, Alessandro Silva de; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
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Reappraising the roles of review valence and conflict in online relationships
Liu, Ran; Ford, John B.; Zhang, Weiyong; Bonnici, Joseph - In: Journal of business research : JBR 167 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014383191
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Investigating the nexus between the types of advertising messages and customer engagement : do customer involvement and generations matter?
Msallati, Amani - In: Journal of innovations in digital marketing 2 (2021) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014383254
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Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da; Moro, Sérgio; Rita, Paulo; … - In: International journal of technology marketing : IJTMkt 17 (2023) 1, pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
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Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage : the moderating role of technology anxiety
Maduku, Daniel K.; Mpinganjira, Mercy; Rana, Nripendra P.; … - In: Journal of retailing and consumer services 71 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014259246
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How does Snapp interact with customers? : investigating customer engagement solutions in Snapp's digital organisation with netnography method
Rastgar, Abbas Ali; Asgharinajib, Maryam; Alipour, Sima - In: International journal of business information systems : … 42 (2023) 3/4, pp. 331-348
Persistent link: https://www.econbiz.de/10014287192
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The examination of social and service relational aspects on customers' retention
Ramadan, Zahy; Farah, Maya F.; Bekdache, Salwa - In: Advances in National Brand and Private Label Marketing …, (pp. 70-79). 2023
Persistent link: https://www.econbiz.de/10014289840
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Does it pay off to communicate like your online community? : evaluating the effect of content and linguistic style similarity on B2B brand engagement
Meire, Matthijs; Coussement, Kristof; Caigny, Arno de; … - In: Industrial marketing management : the international … 106 (2022), pp. 292-307
Persistent link: https://www.econbiz.de/10014226517