Purpose: This study aims to investigate the attitude and effects that community residents perceive the development of community market as a tourist attraction. The study examines the moderating role of the stages of the community life cycle, particularly the consolidation and stagnation stages,...

Purpose: This study aims to validate a conceptual definition of airportscape and develop a multidimensional scale that integrates servicescape and service quality dimensions to comprehensively investigate airport service management. In addition, this study examines the structural relationships...

This study examines articles related to tourist decision making, especially with respect to cognitive biases, published in the Journal of Travel Research, Annals of Tourism Research, and Tourism Management over the past 10 years (from January 2008 to September 2018). Tourists do not always make...

Purpose This study aims to investigate what the crucial elements are when it comes to using a mascot to brand a destination. This study applies the proposed framework of “mascot usage for destination branding” to two mascot cases, namely, Kumamon and Sukjai. In particular, the Kumamon mascot...

This chapter seeks to elaborate on the concept of complexity theory when applied to destination management, using Mount Rigi (an important recreational and tourism destination in Lucerne, Switzerland) as the focus of the case study. This study supports an alternative view of complexity theory...

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Purpose: This study aims to empirically test a research model investigating the effects of authentic leadership (AL) and transformational leadership (TL) on follower service innovation behavior (SIB) with follower psychological capital (PsyCap) as a partial mediator....

Zusammenfassung Die Wichtigkeit von eLearning hat aufgrund der Reichweite und Anwenderfreundlichkeit von digitalen Technologien stark zugenommen. Dies trifft auch auf den Bereich Tourismus zu. Allerdings sind digitale Lehr- und Lernformate, der damit verbundene Kompetenzerwerb, die Aktivitäten...