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Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.; Bolton, Ruth N.; Gustafsson, Anders; … - In: Journal of service research : JSR 16 (2013) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
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Psychological contracts in industrial customer-supplier relations
Lövblad, Mikael - In: Journal of euromarketing 21 (2012) 2/3, pp. 69-90
Persistent link: https://www.econbiz.de/10009728885
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
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One-to-one and one-to-many business relationship marketing : toward a theoretical framework
Niculescu, Mihai; Payne, Collin R.; Krishnan, Vijaykumar - In: Journal of business-to-business marketing 20 (2013) 2, pp. 51-64
Persistent link: https://www.econbiz.de/10009760639
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An exploratory study of stalled relationships among art museum members
Reavey, Brooke; Howley, Michael J.; Korschun, Daniel - In: International journal of nonprofit & voluntary sector … 18 (2013) 2, pp. 90-100
Persistent link: https://www.econbiz.de/10010351674
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B; Auh, Seigyoung; Merlo, Omar - In: Journal of service research : JSR 17 (2014) 1, pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
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Partnerships between businesses and NGOs in the field of corporate social responsibility : a model of success from the perspective of relationship marketing
Barroso-Méndez, Maria Jesús; Galera-Casquet, Clementina; … - In: Journal of relationship marketing : innovations & … 13 (2014) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10010357251
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Identifying optimal rapport-building behaviors in inducing patrons' emotional attachment in luxury restaurants
Hyun, Sunghyup Sean; Kim, Insin - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 2, pp. 162-198
Persistent link: https://www.econbiz.de/10010358989
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Effect of distance and communication climate on export performance : the mediating role of relationship quality
Ahamed, A. F. M. Jalal; Skallerud, Kåre - In: Journal of global marketing 26 (2013) 5, pp. 284-300
Persistent link: https://www.econbiz.de/10010232458