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Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash; Mohammadi Shahiverdi, Somayeh - In: Benchmarking: An International Journal 22 (2015) 5, pp. 857-873
Purpose – In previous studies, historical information of customer had been used for determining customer lifetime value (CLV). The purpose of this paper is to modify CLV estimation to be applied before producing a new product. Design/methodology/approach – In this study, the CLV estimation...
Persistent link: https://www.econbiz.de/10014684664
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10003901703
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Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel
Shahin, Arash - In: Journal of management research 2 (2010) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10003996191
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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10003733332
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Design for Six Sigma (DFSS) : lessons learned from world-class companies
Shahin, Arash - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 48-59
Persistent link: https://www.econbiz.de/10009853462
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SSCM : Service Supply Chain Management
Shahin, Arash - In: International journal of logistics systems and management 6 (2010) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10009867482
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The relationship between quality and productivity : a new perspective
Shahin, Arash - In: International journal of productivity and quality … 3 (2008) 2, pp. 206-222
Persistent link: https://www.econbiz.de/10009869918
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Service quality function deployment by the C-shaped QFD 3D matrix
Hassani, Maryam; Shahin, Arash; Kheradmandnia, Manouchehr - In: Benchmarking: An International Journal 25 (2018) 9, pp. 3386-3405
Purpose: The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach: A three...
Persistent link: https://www.econbiz.de/10012066271
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Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company
Jahanbazi Goujani, Afshin; Shahin, Arash; Nasr Isfahani, Ali - In: Benchmarking: An International Journal 26 (2019) 6, pp. 1728-1748
Purpose: The purpose of this paper is to analyze the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company (IPGC). Design/methodology/approach: The statistical population of this study included the formal recruited employees of IPGC out of which, 212...
Persistent link: https://www.econbiz.de/10012066288