Purpose: This research explores the impact of adopting AI-CRM on integration capability, team collaboration, and firm performance. Additionally, it investigates whether big data analytical capability significantly influences integration capability, team collaboration, and competitive advantage....

Design is increasingly adopted by organization as an innovation capability to renew and transform the firm and therefore acting as dynamic capability. However, few article address how firms build a new dynamic capability and especially in the case of the design capability. Based on a...

Recent research highlights organizational agility as a central success factor for companies operating in highly volatile environments. Although agility is a dynamic concept by nature, little attention is devoted to its temporal dynamics. To address this gap, we conceptualize organizational...