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Unpacking the perceived opportunity to misbehave
Daunt (née Reynolds), Kate L.; Greer, Dominique A. - In: European Journal of Marketing 49 (2015) 9/10, pp. 1505-1526
Purpose – This study aims to use opportunity as a theoretical lens to investigate how the spatio-temporal and social …-temporal and social dimensions can explain consumer theft in retail settings. Findings – Study 1 reveals mixed empirical support … for the basic dimensions of routine activity theory, which posits that the opportunity to thieve is optimised when a …
Persistent link: https://www.econbiz.de/10014723486
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The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an; Chi, Christina Geng-Qing; Cai, Ruiying; Pan, Li - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 7, pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
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Don't feed the trolling : rethinking how online trolling is being defined and combated
Golf-Papez, Maja; Veer, Ekant - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1336-1354
Persistent link: https://www.econbiz.de/10011850400
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Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Australasian marketing journal 22 (2014) 3, pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
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Why do experiments fail? : six practical suggestions for successful online experiments
Kim, Jungkeun - In: Journal of travel research : a quarterly publication of … 63 (2024) 7, pp. 1835-1844
Persistent link: https://www.econbiz.de/10015056419
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Examining the influence of different levels of sexual-stimuli intensity by gender on advertising effectiveness
Wyllie, Jessica; Carlson, Jamie; Rosenberger, Philip J. - In: Journal of marketing management : MM 30 (2014) 7/8, pp. 697-718
Persistent link: https://www.econbiz.de/10010375803
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The temporal construal of customer satisfaction
Pizzi, Gabriele; Marzocchi, Gian Luca; Orsingher, Chiara; … - In: Journal of service research : JSR 18 (2015) 4, pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
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Negative online consumer reviews : effects of different responses
Ullrich, Sebastian; Brunner, Christian Boris - In: The journal of product & brand management 24 (2015) 1, pp. 66-77
Persistent link: https://www.econbiz.de/10010514473
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The effects of word-of-mouth incentivization on consumer brand attitude
Pongjit, Chompunuch; Beise-Zee, Rian - In: The journal of product & brand management 24 (2015) 7, pp. 720-735
Persistent link: https://www.econbiz.de/10011416934