banking, and profile employee types. Design/methodology/approach – Attitudinal and demographic data from a sample of 404 front … Disruptors exist within retail banking. The authors provide an employee profile for each employee type. They found Champions … important questions for hiring, training and rewarding front line banking employees. The authors also provide guidelines for …

managers in service markets such as banking and insurance understand market structure. As a result, they can better plan …

for an exploratory study. Using data on banking and financial services dissatisfaction, these hypotheses are investigated …

Discusses intensifying competition in the USA from within and outside banking and changes in customers having a major … effect on bank management thought and action. Speculates that US banking may be forced to have a strategic re‐examination of … these as follows: emphasizing relationship banking; developing multi‐tier delivery systems; marketing to investors; building …

to a heavy concentration of the banking sector. Sheds light on the competition between the clearing banks which has …

processes followed when financial services are acquired. Says that the growth of split banking is an essential element in the … remarkable growth of US banks in the UK. Sums up that, in the last ten years the UK banking community has been faced with major … challenges including the breakdown of the fixed exchange rate regime, the secondary banking crisis, the Herstatt Bank collapse …