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Performance implications of in-role and extra-role behavior of frontline service employees
Vandaele, Darline (contributor); Gemmel, Paul (contributor) - 2006
Persistent link: https://www.econbiz.de/10003376947
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An integrative model of the management of hospital physician relationships
Trybou, Jeroen; Gemmel, Paul; Annemans, Lieven - 2010
Persistent link: https://www.econbiz.de/10003977011
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Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul (contributor); Vandaele, Darline (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003581303
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How to govern business services exchanges : contractual and relational issues
Vandaele, Darline; Rangarajan, Deva; Gemmel, Paul; … - In: International journal of management reviews : IJMR 9 (2007) 3, pp. 237-258
Persistent link: https://www.econbiz.de/10003533907
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The impact of economic and noneconomic exchange on physicians’ organizational attitudes : the moderating effects of the Chief Medical Officer
Trybou, Jeroen; Gemmel, Paul; Annemans, Lieven - In: Health care management review : HCM review 41 (2016) 1, pp. 75-85
Persistent link: https://www.econbiz.de/10011421780
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From business process management to customer process management
Trkman, Peter; Mertens, William; Viaene, Stijn; Gemmel, Paul - In: Business process management journal 21 (2015) 2, pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
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Improving the success of radical innovation projects within established firms : engaging employees across different hierarchal levels
Bruneel, Johan; Van de Velde, Els; Clarysse, Bart; … - In: Technology analysis & strategic management 24 (2012) 9, pp. 951-965
Persistent link: https://www.econbiz.de/10009723715
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Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service research : JSR 17 (2014) 1, pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
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Service management : an integrated approach
Gemmel, Paul (ed.); Van Looy, Baart (contributor);  … - 2013 - 3. ed.
Persistent link: https://www.econbiz.de/10010228093
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307