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Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel; de Ruyter, Ko; Wetzels, Martin - In: Industrial marketing management : the international … 30 (2000) 1, pp. 23-36
Persistent link: https://www.econbiz.de/10006282088
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Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 576-587
Persistent link: https://www.econbiz.de/10007278677
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Leadership styles in technology acceptance: do followers practice what leaders preach?
Schepers, Jeroen; Wetzels, Martin; de Ruyter, Ko - In: Managing service quality : MSQ ; an international journal 15 (2005) 6, pp. 496-508
Persistent link: https://www.econbiz.de/10007146707
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What factors determine use of quality-related marketing research information? An empirical investigation
Van Birgelen, Marcel; De Ruyter, Ko; Wetzels, Martin - In: Total quality management 12 (2001) 4, pp. 521-534
Persistent link: https://www.econbiz.de/10007171913
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Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
van Birgelen, Marcel; de Ruyter, Ko; de Jong, Ad; … - In: International journal of research in marketing : IJRM ; … 19 (2002) 1, pp. 43-64
Persistent link: https://www.econbiz.de/10006176362
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Commitment in auditor-client relationships: antecedents and consequences
de Ruyter, Ko; Wetzels, Martin - In: Accounting, organizations and society : an … 24 (1999) 1, pp. 57-76
Persistent link: https://www.econbiz.de/10006053005
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Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Management science : journal of the Institute for … 51 (2005) 11, pp. 1610-1625
Persistent link: https://www.econbiz.de/10006076769
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Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment
Kóhler, Clemens F; Rohm, Andrew J; de Ruyter, Ko; … - In: Journal of marketing 75 (2011) 2, pp. 93-109
Persistent link: https://www.econbiz.de/10008885837
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Consumer Responses to Vertical Service Line Extensions
Lei, Jing; de Ruyter, Ko; Wetzels, Martin - In: Journal of retailing 84 (2008) 3, pp. 268-281
Persistent link: https://www.econbiz.de/10008898042
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How communications by AI-enabled voice assistants impact the customer journey
Grewal, Dhruv; Guha, Abhijit; Schweiger, Elisa; Ludwig, … - In: Journal of service management 33 (2022) 4/5, pp. 705-720
Persistent link: https://www.econbiz.de/10013325748