Porath, Christine L.; Erez, Amir - In: Organizational Behavior and Human Decision Processes 109 (2009) 1, pp. 29-44
In three experimental studies, we found that witnessing rudeness enacted by an authority figure (Studies 1 and 3) and a peer (Study 2) reduced observers' performance on routine tasks as well as creative tasks. In all three studies we also found that witnessing rudeness decreased citizenship...