The rudiments and repercussions of the transformative global economy have reshaped the Service Management industry and other developed economies. Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process efficiency, and...

Table of Contents -- List of Figures, Tables, and Exhibits -- Preface -- Note to Readers -- 1 Introduction -- 2 Blueprint for Implementation -- 3 Anchors -- 4 Lean Breakthroughs -- Appendix A Assessment of the Lean Management System: The DEB-LOREX Index -- Appendix B Template for Management...