During the emergency response to mass casualty incidents decisions relating to the extrication, treatment and transporting of casualties are made in a real-time, sequential manner. In this paper we describe a novel combinatorial optimization model of this problem which acknowledges its temporal...

Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes with practical implications for managers....