Mura, Matteo; Micheli, Pietro; Longo, Mariolina - In: International Journal of Operations & Production Management 41 (2021) 13, pp. 127-151
Purpose: This study aims to investigate how dynamic tensions between performance measurement system (PMS) uses enable organizations to achieve both exploitation and exploration and enhance firm performance. Design/methodology/approach: The authors collected survey data on 153 Italian companies....