Purpose In services, customers’ successful performance of expected roles is critical to ensuring successful service outcomes. To help customers perform their roles better, service providers offer them feedback on their performance. To improve the design of customer feedback that contains both...

1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic...

Intro -- Contents -- Foreword: Integrating the Social into the Built Environment -- Notes -- References -- Chapter 1. Introduction -- Green Building Progress and Shifting Social Structures -- Constructing Green: Past and Future Research in Social Structures -- Constructing Green: Contributions...