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Automatisierung von Kundenmanagementprozessen : empirische Ergebnisse zum aktuellen Stand der Automatisierung am Beispiel der Dienstleistungsbranche
Diller, Hermann; Oswald, Christian - 2007
Persistent link: https://www.econbiz.de/10003849313
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Automatisierung von Kundenmanagementprozessen in der Dienstleistungsbranche
Oswald, Christian - In: Dialogmarketing Perspektiven 2009/2010 : Tagungsband 4. …, (pp. 149-176). 2010
Persistent link: https://www.econbiz.de/10003971482
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Service- und Ereignisorientierung im Contact-Center : Entwicklung eines Referenzmodells zur Prozessautomatisierung
Jobst, Daniel - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008659543
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Constructing the market position of a project-based firm
Ahola, Tuomas; Kujala, Jaakko; Laaksonen, Teuvo; … - In: International journal of project management : the … 31 (2013) 3, pp. 355-365
Persistent link: https://www.econbiz.de/10009734408
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All pain, no gain? : why adopting sales force automation tools is insufficient for performance improvement
Jelinek, Ronald - In: Business horizons 56 (2013) 5, pp. 635-642
Persistent link: https://www.econbiz.de/10010125815
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.; Jaworski, Bernard J. - 2007 - [Reprint]
Persistent link: https://www.econbiz.de/10001902044
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Customer engagement design during the COVID 19 pandemic, mutual trust and intelligent automation : a conceptual perspective
Alfalih, Abdullah Abdulmohsen - In: Journal of innovation and entrepreneurship : JIE 11 (2022), pp. 1-19
implementation of intelligent automation is not considered simply as an option, but rather as an obligation in current times, due to … understand and clarify how the adoption of such intelligent automation can work to improve customer engagement in the food and … automation is used. This paper will contribute to the construction of a matrix of customer engagement based on the different …
Persistent link: https://www.econbiz.de/10013168876
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Ökologische Transformation in Technik, Wirtschaft und Gesellschaft? : Tagungsband zur 26. Interdisziplinären Wissenschaftlichen Konferenz Mittweida
Hübler, Jörg; Ufer, Rene - Hochschule Mittweida - 2021
Persistent link: https://www.econbiz.de/10012650712
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More work cooperation or relationship harmony in mass customization? : the impacts of personalized design, modular design, and automated processes
Fang, Edward Aihua; Yang, Na - In: Information technology and management 22 (2021) 3, pp. 179-192
Persistent link: https://www.econbiz.de/10012616986