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Service robots, agency and embarrassing service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of Service Management 33 (2021) 2, pp. 389-414

Purpose: Extant research mainly focused on potentially negative customer responses to service robots. In contrast, this study is one of the first to explore a service context where service robots are likely to be the preferred service delivery mechanism over human frontline employees....

Persistent link: https://www.econbiz.de/10012641056

Challenges of marketing remote services in the health care sector

Paluch, Stefanie; Holzmüller, Hartmut H. - In: Proceedings / First International Symposium on Services …, (pp. 29-38). 2009

Persistent link: https://www.econbiz.de/10003862570

Healthcare Solutions und Remote Services : Praxisbeispiel Siemens AG

Paluch, Stefanie; Wagner, Michael - In: Marketing von Solutions : innovative Ansätze und Best …, (pp. 243-263). 2010

Persistent link: https://www.econbiz.de/10008736875

Instrumente der qualitativen Marktforschung als Werkzeuge des Innovationsmanagements

Paluch, Stefanie; Wittkop, Thomas - In: Innovationserfolg : Management und Ressourcen …, (pp. 105-130). 2015

Persistent link: https://www.econbiz.de/10011283106

To dine or not to dine? : collective wellbeing in hospitality in the COVID-19 era

Tuzovic, Sven; Kabadayi, Sertan; Paluch, Stefanie - In: International journal of hospitality management 95 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012547967

"Keep the space" : influence of perceived space on wellbeing in restaurants during Coronavirus

Tuzovic, Sven; Kabadayi, Sertan; Paluch, Stefanie - In: Consumption, Production, and Entrepreneurship in the …, (pp. 57-76). 2022

Persistent link: https://www.econbiz.de/10013274075

"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots

Paluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, … - In: Journal of service management 33 (2022) 2, pp. 363-388

Persistent link: https://www.econbiz.de/10012880731

Service robots, agency and embarrassing service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414

Persistent link: https://www.econbiz.de/10012880733

Service separation and customer satisfaction : assessing the service separation/customer integration paradox

Paluch, Stefanie; Blut, Markus - In: Journal of service research : JSR 16 (2013) 3, pp. 415-427

Persistent link: https://www.econbiz.de/10009782110

Service robots : drivers of perceived responsibility for service outcomes

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420

Persistent link: https://www.econbiz.de/10012127951