Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Year of publication: |
2013
|
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Authors: | Paluch, Stefanie ; Blut, Markus |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 415-427
|
Subject: | technology-intensive services | service separation | remote services | paradoxes of technology | B2B-customer satisfaction | mixed-method study | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungshandel | Trade in services |
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