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Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

Carlucci, Daniela; Renna, Paolo; Schiuma, Giovanni - In: Health Care Management Science 16 (2013) 1, pp. 37-44

Nowadays the ability to provide outpatient services with exceptional quality is paramount to long-term survival of hospitals, as the revenues from outpatient services are predicted to equal or exceed inpatient revenues in the near future. Identifying the relative weight of different dimensions...

Persistent link: https://www.econbiz.de/10010865040

Special Issue: social Capital, Entrepreneurship & Entrepreneurial Ecosystems

Dana, Leo Paul (ed.); Demartini, Paola (ed.); … - In: Piccola impresa : rivista internazionale di studi e ricerche (2019) 3, pp. 9-16

Persistent link: https://www.econbiz.de/10012219092

Assessing strategic knowledge assets in e-business

Marr, Bernard; Schiuma, Giovanni; Neely, Andy - In: International journal of business performance management 4 (2002) 2-4, pp. 279-295

Persistent link: https://www.econbiz.de/10006030644

REFEREED PAPERS - Knowledge transfer and inter-firm relationships in industrial districts: The role of the leader firm - A model is put forward for analysing the tranfer of knowled...

Albino, Vito; Garavelli, A.Claudio; Schiuma, Giovanni - In: Technovation : the international journal of … 19 (1999) 1, pp. 53-64

Persistent link: https://www.econbiz.de/10006844770

Knowledge-based dynamics of regional development: the case of Basilicata region

Lerro, Antonio; Schiuma, Giovanni - In: Journal of knowledge management 13 (2009) 5, pp. 287-300

Persistent link: https://www.econbiz.de/10008316322

Managing knowledge for business performance improvement

Schiuma, Giovanni - In: Journal of knowledge management 16 (2012) 4, pp. 515-523

Persistent link: https://www.econbiz.de/10009991528

Knowledge assets assessment strategies: organizational value, processes, approaches and evaluation architectures

Lerro, Antonio; Iacobone, Francesca A.; Schiuma, Giovanni - In: Journal of knowledge management 16 (2012) 4, pp. 563-576

Persistent link: https://www.econbiz.de/10009991532

Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

Carlucci, Daniela; Renna, Paolo; Schiuma, Giovanni - In: Health care management science 16 (2013) 1, pp. 37-44

Persistent link: https://www.econbiz.de/10010070105

Assessing and managing organizational climate in healthcare organizations : an intellectual capital based perspective

Carlucci, Daniela; Schiuma, Giovanni - In: International journal of information systems in the … 4 (2011/12) 4, pp. 49-61

Persistent link: https://www.econbiz.de/10010096821

Knowledge, learning, and innovation: research and perspectives

Moustaghfir, Karim; Schiuma, Giovanni - In: Journal of knowledge management 17 (2013) 4, pp. 495-510

Persistent link: https://www.econbiz.de/10010151882