Hu, Wan-Hsien; Lin, Chen-Ju - In: Journal of Service Theory and Practice 31 (2021) 6, pp. 974-995
Purpose: Based on the broaden-and-build theory, this study aims to clarify that the relationship between extraversion and service outcomes will be mediated by work vigor, and that, in turn, this mediating effect will be moderated by coworker support. Specifically, the authors examine vigor as...