In 2007, the Consumer Product Safety Commission (CPSC) issued 276 recalls of toys and other children's products, a sizeable increase from previous years. The overwhelming majority of the 2007 toy recalls were due to high levels of lead content and almost all of these toys were manufactured in...

This paper shows that a monopolistic certifying party can have incentives to disclose revealing information about the agent he is certifying. Using a three-person game-theoretic model and allowing certificate users (buyers) to have noisy estimates of the quality level of the agent being...

According to the agricultural patterns existing in the EU, the objectives of the Romanian baking industry should ensure the alimentary safety, introduce the European competitive technologies and manufacturing process, harmonize the Romanian law with the communitary acquis and implement it, match...

The consumers’ protection could be realized both in a direct way, explicitly, through the juridical and parajuridical actions that consumers can use against the economic agents offering unsuitable merchandises or promoting illicit commercial practices and in an indirect way, implicitly,...

En este documento se realiza un análisis sobre el sistema de supervisión de la calidad y seguridad en el sector eléctrico implementado por el Organismo Supervisor de la Inversión en Energía y Minería (OSINERGMIN). Este sistema busca mejorar los atributos de calidad y seguridad del servicio...

En este documento se analiza el impacto sobre el nivel de gasto y consumo de los nuevos consumidores con acceso al servicio de gas natural residencial. Utilizando una encuesta diseñada específicamente con este propósito y técnicas de evaluación de impacto, se encuentra que el ahorro es...

The responsibility of organizations to the consumer has now become a permanent concern, the principles of ethics in their activities result in attracting new customers and thus in their remaining within competition.

Unfaire Vertriebsmethoden, begrenzte Offenlegung von Kosten, zweifelhafte Beratungen, unzureichende und unverständliche Verbraucherinformation sowie erfolglose Beschwerden attestieren insbesondere Verbraucherorganisationen der Riesterrentenversicherung und ihrem privatwirtschaftlichen Vertrieb...

This essay reviews the theoretical and empirical literature on quality disclosure and certification. After comparing quality disclosure with other quality assurance mechanisms and describing a brief history of quality disclosure, we address two sets of theoretical issues. First, why don't...

It is well-known that a monopolist cannot commit to offer a high-quality contract to a consumer reading costs are positive. This paper shows that this also holds in a competitive environment with consumer heterogeneity if the contract space is unrestricted. If firms can offer standardized...