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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Scheduling non-urgent patient transportation while maximizing emergency coverage
Berg, Pieter L. van den; Essen, J. Theresia - In: Transportation science : a journal of the Institute for … 53 (2019) 2, pp. 492-509
Persistent link: https://www.econbiz.de/10012022478
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An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows
Luo, Li; Zhou, Ying; Han, Bernard T.; Li, Jialing - In: Health care management science 22 (2019) 1, pp. 68-84
Persistent link: https://www.econbiz.de/10011994049
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Dynamically accepting and scheduling patients for home healthcare
Demirbilek, Mustafa; Branke, Juergen; Strauss, Arne - In: Health care management science 22 (2019) 1, pp. 140-155
Persistent link: https://www.econbiz.de/10011994069
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Estimating the optimal size of secondary healthcare providers in Slovenia
Blatnik, Patricia; Bojnec, Štefan - In: International journal of sustainable economy 11 (2019) 1, pp. 81-97
Persistent link: https://www.econbiz.de/10011997661
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Patient self-service paradigms in hospital and healthcare service design settings
Darzentas, Jenny; Petrie, Helen - In: Service design and service thinking in healthcare and …, (pp. 447-462). 2019
Persistent link: https://www.econbiz.de/10012000326
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Coping with interdependencies related to patient choice : boundary-spanning at four accountable care organizations
Hilligoss, Brian; McAlearney, Ann Scheck; Song, Paula H. - In: Health care management review : HCM review 44 (2019) 2, pp. 115-126
Persistent link: https://www.econbiz.de/10012003973
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The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.; Zhang, Yongkang; Yeager, Valerie A.; … - In: Health care management review : HCM review 44 (2019) 2, pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
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Determining preventable acute care spending among high-cost patients in a single-payer public health care system
Oliveira, Claire de; Cheng, Joyce; Kurdyak, Paul - In: The European journal of health economics : HEPAC ; … 20 (2019) 6, pp. 869-878
Persistent link: https://www.econbiz.de/10012061321