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programs related to quality management system (QMS) in Spain. Design/methodology/approach Exhaustive search of the education … related to QMS. Findings The overall results showed that general education in Spain and in particular related to QMS can be … unofficial non-university. Moreover, this study observed that the general concern about the employment and earnings in Spain has …
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tourist accommodation sector in Spain. Design/methodology/approach A theoretical model is proposed together with the …
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Purpose – The purpose of the paper is to explore the impact of total quality management (TQM) factors on performance dimensions of service companies. Design/methodology/approach – A research project was designed in the Spanish services sector. Companies that had already participated in...
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