This study expands Perdue, Long, and Allen’s (1990) original model of resident attitudes toward tourism in two significant ways. It first proposes Weber’s theory of formal and substantive rationality (WFSR) as a way to strengthen social exchange theory. Secondly, WFSR is operationalized by...

Purpose: The purpose of this paper is to explore the changing nature of the relationship between service workers and their work arrangements. Building upon classical and contemporary management theories and examining current trends and disruptions in employment relationships, it proposes a...

Customer-Focused Voice - employees' discretionary expression of constructive ideas that challenge the status quo with the aim to benefit the customer - has been shown to improve service effectiveness. While the importance of supervisors in promoting employee voice is widely-acknowledged in the...

This study focuses on cyclical behavior in the restaurant industry, types of strategy choices made by the casual dining industry, and the use of the industry cycle to make a timing decision of strategy choice. The main idea of this study is that the phases of the industry cycle differently...