Opportunistic customer complaining: Causes, consequences, and managerial alternatives
| Year of publication: |
2012
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|---|---|
| Authors: | Baker, Melissa A. ; Magnini, Vincent P. ; Perdue, Richard R. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 31.2012, 1, p. 295-304
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