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Operational risk escalation : an empirical analysis of UK call centres

Bryce, Cormac; Cheevers, Carly; Webb, Robert - In: International review of financial analysis 30 (2013), pp. 298-307

Persistent link: https://www.econbiz.de/10010461549

Internally reporting risk in financial services : an empirical analysis

Bryce, Cormac; Chmura, Thorsten; Webb, Robert; … - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 493-512

Persistent link: https://www.econbiz.de/10012017551

The effect of building society demutualisation on levels of efficiency at large UK commercial banks

Webb, Robert; Bryce, Cormac; Watson, Duncan - In: Journal of financial regulation and compliance : an … 18 (2010) 4, pp. 333-355

Persistent link: https://www.econbiz.de/10008988189

Operational risk escalation: An empirical analysis of UK call centres

Bryce, Cormac; Cheevers, Carly; Webb, Rob - In: International Review of Financial Analysis 30 (2013) C, pp. 298-307

The paper investigates operational risk reporting behaviour and policy dissemination in the selling of financial products by a major British insurance company's call centres. The analysis of the predispositions of call centre employees to escalate operational risks within their working...

Persistent link: https://www.econbiz.de/10010730284

Coping with low pay : cognitive dissonance and persistent disparate earnings profiles

Watson, Duncan; Webb, Robert; Birdi, Alvin - In: Theory and decision : an international journal for … 57 (2004) 4, pp. 367-378

Persistent link: https://www.econbiz.de/10003075148

Reservation wage levels in UK and German financial services sectors

Watson, Duncan; Webb, Robert - In: The service industries journal 28 (2008) 7/8, pp. 1167-1182

Persistent link: https://www.econbiz.de/10003793324

Financial markets and institutions

Webb, Robert; Brahma, Sanjukta - 2013 - 1. ed.

Persistent link: https://www.econbiz.de/10009784969

Family fortunes : gender-based differences in the impact of employment and home characteristics on satisfaction levels

Parker, Louise; Watson, Duncan; Webb, Robert - In: The journal of socio-economics 40 (2011) 3, pp. 259-264

Persistent link: https://www.econbiz.de/10009299099

A financial ratio analysis of commercial bank performance in South Africa

Kumbirai, Mabwe; Webb, Robert - In: African review of economics & finance : AREF : (a … 2 (2010) 1, pp. 30-53

Persistent link: https://www.econbiz.de/10010207665

Do rating agencies exhibit herding behaviour? : evidence from sovereign ratings

Chen, Zhongfei; Matousek, Roman; Stewart, Chris; Webb, … - In: International review of financial analysis 64 (2019), pp. 57-70

Persistent link: https://www.econbiz.de/10012208303

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