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A review of the importance of business process management in achieving sustainable competitive advantage

Devika Nadarajah; Sharifah Latifah Syed A. Kadir - In: The TQM journal : the international review of … 26 (2014) 5, pp. 522-531

Persistent link: https://www.econbiz.de/10010392862

E-procurement service quality in Malaysia

Sharifah Latifah Syed A. Kadir - In: ASEAN marketing journal : Association of Southeast … 8 (2016) 2, pp. 85-95

Persistent link: https://www.econbiz.de/10011915482

Measuring Business Process Management using business process orientation and process improvement initiatives

Nadarajah, Devika; Syed A. Kadir, Sharifah Latifah - In: Business Process Management Journal 22 (2016) 6, pp. 1069-1078

Purpose Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi (1997) and Lee and Dale (1998), BPM comprises all...

Persistent link: https://www.econbiz.de/10014688119

Box-chart: combining x and S charts

Chinna, Karuthan; Kadir, Sharifah Latifah Syed A.; … - In: Total quality management 11 (2000) 4, pp. 857

Persistent link: https://www.econbiz.de/10007180236

On service improvement capacity index: a case study of the public service sector in Malaysia

Kadir, Sharifah Latifah Syed A.; Abdullah, Mokhtar; … - In: Total quality management 11 (2000) 4, pp. 837-843

Persistent link: https://www.econbiz.de/10007180239

The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: a study of Malaysian manufacturing companies

Agus, Arawati; Krishnan, Suresh Kumar; Kadir, Sharifah … - In: Total quality management 11 (2000) 4, pp. 808-819

Persistent link: https://www.econbiz.de/10007180243

A review of the importance of business process management in achieving sustainable competitive advantage

Nadarajah, Devika; Latifah Syed Abdul Kadir, Sharifah - In: The TQM Journal 26 (2014) 5, pp. 522-531

Purpose – In today's height of competition, business process management (BPM) is regarded as best practice management principle that can assist companies in sustaining competitive advantage. The purpose of this paper is to strengthen theory building of BPM in fostering sustainable competitive...

Persistent link: https://www.econbiz.de/10015032073

The impact of digitalisation vision and information technology on organisations' innovation

Farzana Parveen; Devika Nadarajah; Noor Ismawati Jaafar; … - In: European journal of innovation management 25 (2022) 2, pp. 607-629

Persistent link: https://www.econbiz.de/10013041276

A moderated mediation model of counterproductive work behaviour, organisational justice, organisational embeddedness and psychological ownership

Mehmood, Sultan Adal; Malik, Muhammad Abdur Rahman; … - In: Personnel review 52 (2023) 1, pp. 183-199

Persistent link: https://www.econbiz.de/10014225893

Determinants of adaptability and its impact on the change readiness of civil servants

Tan Fee Yean; Tan, Fee Cheng; Devika Nadarajah - In: International journal of public sector management 35 (2022) 5, pp. 622-639

Persistent link: https://www.econbiz.de/10013411917