Cassava is the principal starch in Mozambique, at 30 percent of calories. It can be stored unharvested up to 30 months, but fresh cassava lasts only 3 days once harvested. Most processing in Mozambique is artisanal, to eliminate cyanogenic glycosides in the 90 percent of production from pest...

Mozambique has a low average yield of raw cashew nut (RCN) of 3 kg/tree. The latest census of agriculture in 2015 estimated that 1.33 million households owned cashew trees. Another 30,000 households were involved post-harvest. One-half of RCN production sold was processed in 2015, up from 1/3 in...

Purpose: The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and intention to use internet banking. Design/methodology/approach: A survey was conducted with 180 Brazilian banking customers. The...

Purpose: The purpose of this study is to investigate the antecedents of the patient’s initial trust in the doctor. In this sense, it is proposed that trust in the hospital plays a mediating role in the relationship between the physical evidence in the service environment and the patient’s...

Purpose: The purpose of this paper is to demonstrate the relationship between strategic remodelling of the retail store and the performance of companies in the retail sector. Design/methodology/approach: The method used was a quantitative and descriptive survey of 93 cases from a sample of 329...

Purpose: The purpose of this paper is to examine when (i.e. after a shorter or longer length of time) organizations should offer an apology or a promise of non-recurrence of a failure to recover trust following a failed service recovery (a double deviation). Design/methodology/approach: This...