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On the effect of lifetime variability on the performance of inventory systems

Kouki, Chaaben; Jouini, Oualid - In: International journal of production economics 167 (2015), pp. 23-34

Persistent link: https://www.econbiz.de/10011346614

On multiple priority multi-server queues with impatience

Jouini, Oualid; Roubos, Alex - In: Journal of the Operational Research Society : OR 65 (2014) 5, pp. 616-632

Persistent link: https://www.econbiz.de/10010362548

Service systems with finite and heterogeneous customer arrivals

Wang, Rowan; Jouini, Oualid; Benjaafar, Saif - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 365-380

Persistent link: https://www.econbiz.de/10010402221

A flexible architecture for call centres with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207

Persistent link: https://www.econbiz.de/10010479239

Call centers with delay information : models and insights

Jouini, Oualid; Akşin, Zeynep; Dallery, Yves - In: Manufacturing & service operations management : M & SOM 13 (2011) 4, pp. 534-548

Persistent link: https://www.econbiz.de/10009388119

Call centers with hyperexponential patience modeling

Roubos, Alex; Jouini, Oualid - In: International journal of production economics 141 (2013) 1, pp. 307-315

Persistent link: https://www.econbiz.de/10009685649

Stochastic models of customer portfolio management in call centers

Jouini, Oualid; Dallery, Yves; Nait-Abdallah, Rabie - In: Operations research proceedings 2004 : selected papers …, (pp. 59-66). 2005

Persistent link: https://www.econbiz.de/10002851167

Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138

Persistent link: https://www.econbiz.de/10012653961

Operations management of outpatient chemotherapy process : an optimization-oriented comprehensive review

Hadid, Majed; Elomri, Adel; ElMekkawy, Tarek; Jouini, Oualid - In: Operations research perspectives 9 (2022), pp. 1-29

orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

Persistent link: https://www.econbiz.de/10012879608

Control policies for single-stage production systems with perishable inventory and customer impatience

Ioannidis, Stratos; Jouini, Oualid; Economopoulos, … - In: Stochastic models of manufacturing and service system …, (pp. 115-138). 2013

Persistent link: https://www.econbiz.de/10010210633