Stochastic models of customer portfolio management in call centers
Oualid Jouini, Yves Dallery, and Rabie Nait-Abdallah
| Year of publication: |
2005
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|---|---|
| Authors: | Jouini, Oualid ; Dallery, Yves ; Nait-Abdallah, Rabie |
| Published in: |
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004. - Berlin : Springer, ISBN 3-540-24274-0. - 2005, p. 59-66
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| Subject: | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Portfolio-Management | Portfolio selection | Theorie | Theory |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002851167