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Theoretical examination of destination loyalty formation

Gursoy, Dogan; S. Chen, Joseph; G. Chi, Christina - In: International Journal of Contemporary Hospitality Management 26 (2014) 5, pp. 809-827

Purpose – The purpose of this paper is to identify the most critical antecedents of destination loyalty formation (DLF) and to develop a series of propositions for the relationships among the antecedents of loyalty formation and their direct and indirect impacts on loyalty formation....

Persistent link: https://www.econbiz.de/10014765267

Why wait? Impact of waiting lines on self-service technology use

Kokkinou, Alinda; Cranage, David A. - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1181-1197

Purpose – The purpose of the present study is to examine the effect of waiting lines on customers’ decisions between using a self-service alternative and using a service employee. As self-service technologies are expensive and time-consuming to design and implement, service providers need to...

Persistent link: https://www.econbiz.de/10014765278

Determinants of antenatal care quality in Ghana

Atinga, Roger A.; Baku, Anita A. - In: International Journal of Social Economics 40 (2013) 10, pp. 852-865

break financial barriers of access to maternal care services. In spite of this, facility‐based deliveries continue to be low … demographic variables. Originality/value – Results of the study generally demonstrate the need to improve maternal services in …

Persistent link: https://www.econbiz.de/10014807999

Spectator perception of service quality attributes associated with Shanghai Formula One

Kim, Suk-kyu; Yim, Brian H.; Byon, Kevin K.; Yu, Jae-Gu; … - In: International Journal of Sports Marketing and Sponsorship 17 (2016) 2, pp. 153-171

/value – The findings will help marketers prioritize certain services and offer strategic direction in effective service provision …

Persistent link: https://www.econbiz.de/10014811291

A Conceptual Model for Sport Services Marketing Research: Integrating Quality, Value and Satisfaction

Westerbeek, Hans M.; Shilbury, David - In: International Journal of Sports Marketing and Sponsorship 5 (2003) 1, pp. 3-23

spectator sport services. This is achieved through an analysis and examination of relevant secondary data culminating in a … indeed, adaptation of the conceptualization of sport services. …

Persistent link: https://www.econbiz.de/10014811316

Effect of the stadium occupancy rate on perceived game quality and visit intention

Oh, Taeyeon; Sung, Hojun; Kwon, Kisung Dennis - In: International Journal of Sports Marketing and Sponsorship 18 (2017) 2, pp. 166-179

Purpose The purpose of this paper is to examine the impact of the stadium occupancy rate on television viewers’ game quality perception and stadium visit intention (VI). Design/methodology/approach An experiment was conducted in which two groups were asked to watch video clips of professional...

Persistent link: https://www.econbiz.de/10014811355

Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball

Koo, Gi-Yong - In: International Journal of Sports Marketing and Sponsorship 11 (2009) 1, pp. 41-54

Sports organisations must continuously assess how better to meet or exceed consumer expectations and perceptions of their experience in order to maintain and increase the number of spectators and loyal fans attending their sporting events. This study aims to enhance our understanding of which...

Persistent link: https://www.econbiz.de/10014811662

A service quality framework in the context of professional football in Greece

Theodorakis, Nicholas D; Alexandris, Kostas; Ko, Yong Jae - In: International Journal of Sports Marketing and Sponsorship 12 (2011) 4, pp. 57-71

This study examines the mediating role of Overall Service Quality in the service quality-customer satisfaction relationship in the context of professional football. Quantitative data were collected from a survey of 415 spectators attending a professional football game in Greece. A confirmatory...

Persistent link: https://www.econbiz.de/10014811733

A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale

Yildiz, Murat; Kara, Ali - In: International Journal of Sports Marketing and Sponsorship 13 (2012) 3, pp. 26-45

The research presented in this study replicates and extends the QSport-10 scale proposed by Rial, Varela, Rial and Real in their 2010 study, by incorporating the Programme dimension into the original measurement of service quality in Physical Activity and Sports Centres (PSCs). The objective of...

Persistent link: https://www.econbiz.de/10014811778

Perceived service quality and life satisfaction: the mediating role of the actor's satisfaction-with-event

Chen, Lung Hung; Chen, Mei-Yen; Ye, Yun-Ci; Tung, I-Wu; … - In: International Journal of Sports Marketing and Sponsorship 13 (2012) 4, pp. 7-24

The aim of this study was to integrate the hierarchical model of the perceived service quality (PSQ) theory with the bottom-up theory of satisfaction. It was hypothesised that satisfaction with sporting events would mediate the relationship between PSQ and life satisfaction. Study 1 was...

Persistent link: https://www.econbiz.de/10014811784