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Case based research in tourism, travel, hospitality and events
Sigala, Marianna (ed.); Yeark, Anastasia (ed.);  … - 2022
Persistent link: https://www.econbiz.de/10012627871
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The impact of transformational, transactional and non-leadership styles on employee job satisfaction in the German hospitality industry
Rothfelder, Kathrin; Ottenbacher, Michael C.; … - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 4, pp. 201-214
Persistent link: https://www.econbiz.de/10010203097
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Empowerment in the hospitality industry in the United States
Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48
Persistent link: https://www.econbiz.de/10011453952
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Analysis of the state and development opportunities of hospitality industry on the example of Sergiivka resort (Ukraine)
Lebedenko, Tetiana; Nikitchina, Tatiana; Shunko, Hanna; … - In: Technology audit and production reserves 5 (2021) 4/61, pp. 45-50
Persistent link: https://www.econbiz.de/10013167675
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Modern management technologies in the hospitality industry
Sukach, Olena; Kozlovska, Svitlana; Sushko, Natalia - In: Baltic Journal of Economic Studies 7 (2021) 3, pp. 168-176
Persistent link: https://www.econbiz.de/10012616804
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Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili; Jiang, Minghui; Li, Xiangyang - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
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Lean management in hospitality : methods, applications and future directions
Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012144497