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Service climate, employee commitment and customer satisfaction : evidence from the hospitality industry in China

He, Yuanqiong; Wenli, Li; Lai, Kin Keung - In: International journal of contemporary hospitality management 23 (2011) 5, pp. 592-607

Persistent link: https://www.econbiz.de/10009267070

Supply chain integration and service oriented transformation : evidence from Chinese equipment manufacturers

He, Yuanqiong; Lai, Kin Keung - In: International journal of production economics 135 (2011) 2, pp. 791-799

Persistent link: https://www.econbiz.de/10009490275

The effect of corporate social responsibility on brand loyalty : the mediation role of brand image

He, Yuanqiong; Lai, Kin Keung - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 249-263

Persistent link: https://www.econbiz.de/10010246006

The impact of supplier integration on customer integration and new product performance : the mediating role of manufacturing flexibility under trust theory

He, Yuanqiong; Lai, Kin Keung; Sun, Hongyi; Chen, Yun - In: International journal of production economics 147 (2014) 2, pp. 260-270

Persistent link: https://www.econbiz.de/10010366898

Impacts of planned quality change in physical workplace on employees' behaviour : a quasi-experiment

Ng, Stephen C. H.; Lau, Victor P. L.; He, Yuanqiong - In: Total quality management & business excellence 33 (2022) 6, pp. 700-725

Persistent link: https://www.econbiz.de/10013166912

My phone, my zone : restaurant consumers’ territorial responses to unsolicited recommendation on their smartphones

Tang, Yangyi; Yang, Liu; He, Yuanqiong - In: International journal of hospitality management 101 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013271305

How human-chatbot interaction impairs charitable giving : the role of moral judgment

Zhou, Yuanyuan; Fei, Zhuoying; He, Yuanqiong; Yang, Zhilin - In: Journal of business ethics : JBE 178 (2022) 3, pp. 849-865

Interactions between human beings and chatbots are gradually becoming part of our everyday social lives. It is still unclear how human-chatbot interactions (HCIs), compared to human-human interactions (HHIs), influence individual morality. Building on the dual-process theory of moral judgment, a...

Persistent link: https://www.econbiz.de/10013271549

"Monkey see, monkey do?" : the effect of construal level on consumers’ reactions to others’ unethical behavior

He, Yuanqiong; Zhang, Junfang; Zhou, Yuanyuan; Yang, Zhilin - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 455-472

Persistent link: https://www.econbiz.de/10012017543

Re-examining the effects of supplier integration on operations performance : a relational view

He, Yuanqiong; Sun, Hongyi; Ni, Wenbin; Ng, Stephen C. H. - In: International journal of operations & production … 37 (2017) 12, pp. 1702-1721

Persistent link: https://www.econbiz.de/10011814711

The impact of CSR reputation and customer loyalty : the intervening influence of perceived service quality and trust

Menges, William Suley; He, Yuanqiong - 2019

Persistent link: https://www.econbiz.de/10012145453