-life insurance companies and that claims-handling staff sums up to 10-20 per cent of all employees, an optimal claims management … authors assess the industry’s claims-handling efficiency. The authors benchmark industry processes with reference to detailed … insurance. We measure claim process times (cycle times) as well as claim quantities and average claim payouts at different …

The paper assessed linkage amongst governance mechanisms and efficiency of insurers in Kenya over 8 year period from … 2013 to 2020. The study estimated the efficiency of insurers using DEA approach in light of previous literature during the … first stage. During the second stage, the bias-corrected efficiency scores were regressed against corporate governance (CG …

This paper evaluates the efficiency of the twenty-one largest Syndicates of Lloyd's of London. Members of Lloyd's of … London are grouped into Syndicates in order to undertake insurance liabilities. In this study, the Syndicate is regarded as … the counterpart of an insurance company in a regular insurance market. The analysis covers a period of eight years between …