The financial system is the heart of an economy and payment systems are the nerves. As we shift towards a cashless economy, it is essential to understand the perception of customers towards digital transactions to design effective and viable E-Payment Systems (EPSs). Drawing on ten years of...

Introduction -- Customer Centricity -- Organized Retailing -- Tool 1: Structural Equation Modelling (SEM) -- Customer Segmentation -- Tool 2: Multiple Criteria Decision Analysis (MCDA) -- Strategic Mismatch -- Developing an Appropriate Strategy -- Discussion.

Purpose: The purpose of this paper is to explore the real causes of demonetization drive and the future path created by the drive. Design/methodology/approach: The study started with a conceptual understanding of the demonetization drive in India and ended with a future impact analysis. For...

Purpose: The purpose of this paper is to investigate the distinct reasons and more common reasons that reduce customer satisfaction and are antecedents to customer churn behavior in the telecommunication industry. Design/methodology/approach: The study adopted the netnography approach to...

Purpose: The purpose of present study is to identify influential aspects of published literature, research streams and future research questions to set forth future research agenda based on comprehensive literature review using bibliometric and content analysis. Design/methodology/approach: The...

This study describes the business model for the website whispersinthecorridors.com. It analyzes the various factors for the popularity of the whispersinthecorridors.com and finds out that the main reason for this popularity and success is targeting group of the website, i.e., the top bureaucrats...