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Satisfaction, value and intention to return in hotels
Worsfold, Kate; Fisher, Ron; McPhail, Ruth; Francis, Mark; … - In: International Journal of Contemporary Hospitality Management 28 (2016) 11, pp. 2570-2588
Purpose This research investigates employee and guest satisfaction, guests’ perceptions of value and their intention to return. Considered are hotel workers’ job satisfaction, how job satisfaction impacts guests’ satisfaction with the service experience and with the physical attributes of...
Persistent link: https://www.econbiz.de/10014764105
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It's more than wages : analysis of the impact of internal labour markets on the quality of jobs
McPhail, Ruth; Fisher, Ron - In: The international journal of human resource management 19 (2008) 3, pp. 461-472
Persistent link: https://www.econbiz.de/10003752691
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Globalization and its impact on global managers' decision processes
Harvey, Michael G.; Fisher, Ron; McPhail, Ruth; … - In: Human resource development international : enhancing … 12 (2009) 4, pp. 353-370
Persistent link: https://www.econbiz.de/10003897424
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Internal labour markets as a strategic tool : a comparative study of UK and Chinese hotels
Fisher, Ron; McPhail, Ruth - In: The service industries journal 31 (2011) 1/2, pp. 137-152
Persistent link: https://www.econbiz.de/10008904672
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Linking employee attitudes and behaviors with business performance : a comparative analysis of hotels in Mexico and China
Fisher, Ron; McPhail, Ruth; Menghetti, Gemma - In: International journal of hospitality management 29 (2010) 3, pp. 397-404
Persistent link: https://www.econbiz.de/10003983124
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Using social media to recruit global supply chain managers
Fisher, Ron; McPhail, Ruth; You, Emily; Ash, Maria - In: International journal of physical distribution & … 44 (2014) 8/9, pp. 635-645
Persistent link: https://www.econbiz.de/10010426436
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Aligning global organizations' human capital needs and global supply-chain strategies
Harvey, Michael G.; Fisher, Ron; McPhail, Ruth; … - In: Asia Pacific : journal of human resources 51 (2013) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10009703729
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Staffing the global organization : "Cultural nomads"
McPhail, Ruth; Fisher, Ron; Harvey, Michael G.; … - In: Human resource development quarterly 23 (2012) 2, pp. 259-276
Persistent link: https://www.econbiz.de/10009567078
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Conceptions of value as family resemblances
Fisher, Ron; Francis, Mark; Thomas, Andrew; Burgess, Kevin - In: Qualitative market research : an international journal 19 (2016) 4, pp. 378-394
Persistent link: https://www.econbiz.de/10011599980
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Implementing Lean Six Sigma into curriculum design and delivery : a case study in higher education
Thomas, Andrew; Antony, Jiju; Tang, CH; Francis, Mark; … - In: The international journal of productivity and … 66 (2017) 5, pp. 577-597
Persistent link: https://www.econbiz.de/10011741096